Electricity Gas

Severe winter weather will impact Texas this weekend. Conditions can change quickly. Please take steps to protect your family and home. If you experience a power outage, learn how to report it here.

Reset Password

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Enter your username below then select Continue. You will be prompted to send yourself a password reset email.

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Notice

We’ve recently upgraded our website and we’ve enhanced the password requirements to be more secure. Please enter a new password.

To change your password, please complete the information below.
Username:
Your password must be 8 characters long, contain one letter (a-z), one number (0-9), one special character (! , @, *, $, #, etc.), and not be the same as your username.
Your passwords do not match. Please retype your password.

If you need help resetting your password, contact a Customer Support agent by chatting online or calling one of the following numbers:

Texas customers: 888-685-7693
Monday–Friday from 7 a.m.–10 p.m. CT
Saturday–Sunday from 8 a.m.–5 p.m. CT

Non-Texas customers: 866-447-8732
Monday–Friday from 8 a.m.–9 p.m. ET
Saturday–Sunday from 9 a.m.–6 p.m. ET