Electricity Gas

Stream customers: We’ve upgraded the system associated with your My Stream account. If this is the first time you’re signing in since February 27, you’ll need to reset your password. Reset >>

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Texas Energy Contact Information

Our Customer Support team is committed to getting the answers you need as quickly as possible. Because of the unprecedented circumstances associated with the coronavirus crisis, you may experience longer wait times for online and telephone help, but rest assured, we're here to support you.

Please remember that your My Stream Account is always available online, and payment assistance options can be found here.

Customer Support: 888-685-POWER (7693)
Monday–Friday from 7 a.m.–10 p.m. CT
Saturday–Sunday from 8 a.m.–5 p.m. CT

Stream for Business: Contact your Account Manager or call 888-685-POWER (7693), Monday–Friday from 9 a.m.–5 p.m. CT.

Pay by Phone: 888-685-POWER (7693)

Attn: Customer Operations
PO Box 650261
Dallas, TX 75265-0261

Emergency Contacts

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