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Texas Energy Contact Information
Our Customer Support team is committed to getting the answers you need as quickly as possible. Because of the unprecedented circumstances associated with the coronavirus crisis, you may experience longer wait times for online and telephone help, but rest assured, we're here to support you.
Please remember that your My Stream Account is always available online, and payment assistance options can be found here.
Customer Support:
888-685-POWER (7693)
Monday–Friday from 7 a.m.–10 p.m. CT
Saturday–Sunday from 8 a.m.–5 p.m. CT
To email us click here.
Stream for Business: Contact your Account Manager or call 888-685-POWER (7693), Monday–Friday from 9 a.m.–5 p.m. CT.
Pay by Phone: 888-685-POWER (7693)
Stream
Attn: Customer Operations
PO Box 650261
Dallas, TX 75265-0261
Delaware Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 8 a.m. - 9 p.m. ET
Saturday – Sunday from 9 a.m. - 6 p.m. ET
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. ET.
Stream
Attn: Customer Operations
P.O. Box 802066
Dallas, TX 75380
Georgia Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 8 a.m. - 9 p.m. ET
Saturday – Sunday from 9 a.m. - 6 p.m. ET
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. ET.
Pay by Phone: 1-866-447-8732
Stream
Attn: Customer Operations
P.O. Box 802066
Dallas, TX 75380
Illinois Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 7 a.m. - 8 p.m. CT
Saturday – Sunday from 8 a.m. - 5 p.m. CT
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. CT.
Stream
Attn: Customer Operations
P.O. Box 802066
Dallas, TX 75380
Maryland Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 8 a.m. - 9 p.m. ET
Saturday – Sunday from 9 a.m. - 6 p.m. ET
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. ET.
Stream
Attn: Customer Operations
P.O. Box 1376
Baltimore, MD 21203-1376
New Jersey Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 8 a.m. - 9 p.m. ET
Saturday – Sunday from 9 a.m. - 6 p.m. ET
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. ET.
Stream
Attn: Customer Operations
P.O. Box 32070
Newark, NJ 07102-0470
New York Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 8 a.m. - 9 p.m. ET
Saturday – Sunday from 9 a.m. - 6 p.m. ET
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. ET.
Stream
Attn: Customer Operations
P.O. Box 4873
New York, NY 10185
Ohio Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 8 a.m. - 9 p.m. ET
Saturday – Sunday from 9 a.m. - 6 p.m. ET
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. ET.
Stream
Attn: Customer Operations
P.O. Box 802066
Dallas, TX 75380
Pennsylvania Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 8 a.m. - 9 p.m. ET
Saturday – Sunday from 9 a.m. - 6 p.m. ET
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. ET.
Stream
Attn: Customer Operations
P.O. Box 802066
Dallas, TX 75380
Washington, D.C Energy Contact Information
Customer Support:
1-866-447-8732
Monday – Friday from 8 a.m. - 9 p.m. ET
Saturday – Sunday from 9 a.m. - 6 p.m. ET
To email us click here.
Stream for Business: Contact your Account Manager or call 1-866-447-8732, Monday – Friday from 9 a.m. - 5 p.m. ET.
Stream
Attn: Customer Operations
P.O. Box 802066
Dallas, TX 75380
you can fill out the request form below.
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Emergency Contacts - Energy -
In case of emergency or outage, please contact your Local Wires Company directly.
The Local Companies listed below are responsible for maintaining the poles and wires, and for responding to emergencies and power outages.
TIP: Keep the contact number of your local company close to your phone, so you can find it easily should you experience a power disruption.
If you smell gas, quickly get away from the area. When you can no longer smell the gas, call Atlanta Gas Light (AGL) or call 9-1-1 if you can't remember the AGL number.
24-HOUR EMERGENCY NUMBERS LOCAL WIRES COMPANIES LOCAL WIRES & GAS COMPANIES
Oncor: 888-313-4747
(Oncor can link to five different phone numbers with your ESIID to speed restoration when you call to report outages. Call 888-313-6862 to set it up.)
CenterPoint: 800-332-7143
AEP Texas: 866-223-8508
Outside Metro Atlanta 1-877-427-4321
In Metro Atlanta 770-907-4231
Duquesne Light Customers 1-888-393-7000
If you have an electric emergency, call Duquesne Light immediately. They are available 24/7 to answer your emergency call.
MetEd Customers 1-888-544-4877
If you have an electric emergency, call MetEd immediately. They are available 24/7 to answer your emergency call.
PECO Customers 1-800-841-4141
If you have an electric or gas emergency, call PECO immediately. They are available 24/7 to answer your emergency call.
Penelec Customers 1-888-LIGHTSS (1-888-544-4877) or 1-800-545-7741
If you have an electric emergency, call Penelec immediately. They are available 24/7 to answer your emergency call.
PPL Customers 1-800-DIAL-PPL (1-800-342-5775)
If you have an electric emergency, call PPL immediately. They are available 24/7 to answer your emergency call.
West Penn Power Customers 1-888-LIGHTSS (1-888-544-4877) or 1-800-686-0021
If you have an electric emergency, call West Penn Power immediately. They are available 24/7 to answer your emergency call.
Baltimore Gas & Electric (BGE) Customers 1-877-778-2222
If you have an electric or gas emergency, call Baltimore Gas & Electric (BGE) immediately. They are available 24/7 to answer your emergency call.
Delmarva Power Customers:
Cecil and Hartford Counties: 1-800-898-8042
Eastern Shore of Maryland: 1-800-898-8045
If you have an electric emergency, call Delmarva Power immediately. They are available 24/7 to answer your emergency call.
Potomac Electric Power (Pepco) Customers 1-888-PEPCO-62 (1-877-737-2662)
If you have an electric emergency, call Potomac Electric Power (Pepco) immediately. They are available 24/7 to answer your emergency call.
Atlantic City Electric Customers 1-800-833-7476
If you have an electric or gas emergency, call Atlantic City Electric immediately. They are available 24/7 to answer your emergency call.
Jersey Central Power & Light Customers (1-888-LIGHTSS)
If you have an electric emergency, call JCP&L immediately. They are available 24/7 to answer your emergency call.
New Jersey Natural Gas (NJNG) Customers 1-800-GAS-LEAK (1-800-427-5325)
If you have a gas emergency, New Jersey Natural Gas (NJNG) immediately. They are available 24/7 to answer your emergency call.
PSE&G Customers 1-800-436-PSEG (1-800-436-7734)
If you have an electric or gas emergency, call PSE&G immediately. They are available 24/7 to answer your emergency call.
Con Edison Customers:
Outside of the Con Edison Service Territory:
1-212-243-1900
Within the Con Edison Service Territory:
1-800-75-CONED (1-800-752-6633)
If you have an emergency, call Con Edison immediately. They are available 24/7 to answer your emergency call.
National Grid - Upstate New York Customers:
Electric Emergency: 1-800-867-5222
Natural Gas Emergency: 1-800-892-2345
If you have an emergency, call National Grid immediately. They are available 24/7 to answer your emergency call.
Rochester Gas & Electric (RGE) Customers:
Electric Emergency: 1-800-743-1701
Natural Gas Emergency: 1-800-743-1792
If you have an emergency, call Rochester Gas & Electric (RGE) immediately. They are available 24/7 to answer your emergency call.
New York State Electric & Gas Corporation (NYSEG) Customers:
Electric Emergency: 1-800-572-1131
Natural Gas Emergency: 1-800-572-1121
If you have an emergency, call New York State Electric & Gas Corporation (NYSEG) immediately. They are available 24/7 to answer your emergency call.
Potomac Electric Power (Pepco) Customers
1-877-PEPCO-62 (1-877-737-2662)
If you have an emergency, including reporting downed power lines, call Pepco immediately. They are available 24/7 to answer your emergency call.
ComEd Customers
If you have an electric emergency, call Commonwealth Edison immediately at 1-800-Edison-1. They are available 24/7 to answer your emergency call.
Delmarva Delaware Customers
If you have an electric emergency, call Delmarva Delaware immediately at 1-800-898-8042. They are available 24/7 to answer your emergency call.
Duke Energy Ohio Customers
If you have an electric emergency, call Duke Energy Ohio immediately at 1-800-544-6900. They are available 24/7 to answer your emergency call.
Dayton Power & Light Customers
If you have an electric emergency, call Dayton Power & Light immediately at 1-877-468-8243. They are available 24/7 to answer your emergency call.
Ohio AEP Customers
If you have an electric emergency, call Ohio AEP immediately at 1-800-672-2231. They are available 24/7 to answer your emergency call.
Ohio Edison Customers
If you have an electric emergency, call Ohio Edison immediately at 1-888-544-4877. They are available 24/7 to answer your emergency call.
Cleveland Illuminating Company Customers
If you have an electric emergency, call The Illuminating Company immediately at 1-888-544-4877. They are available 24/7 to answer your emergency call.
Toledo Edison Customers
If you have an electric emergency, call Toledo Edison immediately at 1-888-544-4877. They are available 24/7 to answer your emergency call.
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