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Here’s what you should know about these notices.
Toward the end of your term plan contract, you’ll receive three notices letting you know when your contract will expire. Your third and final notice will include details of the month-to-month plan you’ll be placed on, if no action is taken before your current contract ends.
Please find more specifics below about your renewal notices.
- Why am I getting this notice?
- All retail electricity providers, including Stream, are required to send three contract expiration notices to fixed-price plan customers during the last third of the contract period.
- Can I opt out of these notices?
- Unfortunately, no. We are required by Public Utility Commission of Texas to send you three notifications. They’ll be incorporated as part of your monthly bill.
- Can I customize how I receive the notices?
- Yes. These notices are included with your bill; if you prefer to receive your notice in a different manner, please call us to update your delivery preferences.
- What do these notices mean?
- They’ll remind you when your contract expiration will take place.
- When do I need to take action?
- No action is needed for your first and second notice. When you receive the third and final notice, it will be time to renew your Stream contract.
- Will I still receive these notices if I recently renewed?
- If you select a new term plan before your current plan expires, you may receive an additional contract expiration notice while your new contract processes in our system.
- Will I get these notices if I change addresses?
- Yes. You will continue to receive the required notices.
- Will I receive these notices if I have multiple properties with Stream?
- Yes. You will continue to receive notices from us if you have multiple properties with Stream. The properties are identified (as Stream customers) using Electric Service Identifiers (ESI ID).
Your contract is ending. What’s next?
- When does my current contract end?
- Your current contract ends with your first meter read on or after the date shown under your plan information in your My Stream Account or on your paper statement.
- Can I call to renew my contract when I get my expiration notice?
- Absolutely! We’re here to make it quick and easy. Our Customer Support agents are available Monday – Friday from 7 a.m. – 10 p.m. CT or Saturday – Sunday from 8 a.m. – 5 p.m. CT and can be reached at 1-888-685-7693.
Find answers to your cancellation questions below.
- Does my current plan still have a cancellation fee?
- Yes. The cancellation fee for your current plan still applies until 14 days prior to the first meter read on or after your contract expiration date. For your current plan, visit your My Stream Account.
- Can I end my Stream contract without paying a cancellation a fee prior to receiving my final contract expiration notice?
- Unfortunately, no. The cancellation fee for your current plan still applies until 14 days prior to your first meter read on or after your contract expiration date.
- Will I get these notices if I cancel my service?
- No. You’ll no longer receive renewal notices. However, you may receive a bill for any outstanding amount that’s owed from the previous billing cycle.
Can’t find the information you’re looking for?
If you have any questions about this please contact us at 1-888-685-7693.