Electricity Gas
Be Prepared for Severe Weather

You don’t have control over when severe weather will hit your area, but you can make sure you’re ready when it does. Follow these steps to keep yourself and your loved ones safe.

Get the help you need when the storm passes. If you live in Texas, see who to call and where to go in an emergency.

What to do before a storm:

Stay informed.

When your local officials warn that a storm is coming, tune in to local news stations and check the National Weather Service or National Hurricane Center for regular updates. Follow all advice from your local officials on potential evacuation and emergency sheltering procedures.

Download Checklist

Get your home ready.

Lower the risk of damage to your home by trimming any nearby trees or shrubs and placing sandbags in areas that may flood. If officials are warning of strong winds, cover or reinforce your windows to prevent them from breaking.

Shop for supplies.

When weathering a dangerous storm, it’s best to be overprepared. Make sure you have these items before the hurricane hits:

  • Bottled water
  • Nonperishable food
  • Medications (prescription and over the counter)
  • First aid supplies
  • Toiletries
  • Pet food
  • Rain gear
  • Batteries
  • Flashlights
  • Battery-operated radio
  • Solar-powered phone charger
  • Backup power solutions, including a generator and a portable power bank

Keep local emergency numbers handy.

If you need help after a storm, you can dial 911 or contact other local emergency services for support. Save phone numbers for your local Centers for Disease Control (CDC) agency, FEMA office, local utility company and your insurance company.

Here’s a list of a few helpful websites that offer more information on how to be well prepared for extreme weather:

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What to do during a storm:

  • Listen to local radio and television reports for weather condition updates.
  • Stay inside, even if it seems that the storm has ended, to avoid being outside when strong winds pick up.
  • Keep away from windows and outside doors. Bathtubs can provide some protection if you cover yourself with plywood or other materials.
  • Avoid using a landline telephone or touching electrical equipment.
  • If the power is out, turn off and unplug all major appliances.
  • Evacuate to a safe home or shelter if your home is flooded, or if emergency personnel has recommended for you to do so.
  • Whether you choose to stay home or evacuate, you’ll want to unplug electronics and appliances, and remove air conditioner fuses.

What to do after a storm:

  • Let family and friends know you are safe.
  • Continue monitoring updates and instructions from local authorities.
  • Don’t use any electrical appliances that got wet until they can be professionally checked.
  • Avoid drinking or preparing food with tap water until you are sure it’s not contaminated.
  • Keep away from floodwater and flooded roads. Drive around floodwater and not through it.
  • Remember that flood and standing waters have potential health risks.
  • Stay away from downed power lines and dangerous materials.
  • Report power outages in your area.

Texas Recovery Resources

Use these websites and phone numbers to quickly get help in an emergency. For an active, life-threatening emergency, call 911. For a medical/functional emergency, call 211.

Texas TDSP Information

You’ll want to report local power outages to your Transmission and Distribution Service Provider (TDSP), which you can find by looking on your bill under “Bill Summary.” Here are the numbers for the TDSPs in Texas:

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How to apply for FEMA assistance:

Register on the website DisasterAssistance.gov or by calling 1-800-621-FEMA (3362). Those using TTY, call 1-800-462-7585 directly; those who use 711 or Video Relay Service, call 1-800-621-3362.

Texas Road Information

If you’re trying to evacuate before the storm — or escape the aftermath — find the latest updates on everything from traffic to evacuation routes.

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Emergency contacts in your state:

Texas

Oncor

1-888-313-4747
Note: Oncor can link to five different phone numbers with your ESID to speed restoration when you call to report outages. Call 1-888-313-6862 to set it up.
Report and track outagesSign up for outage alerts

CenterPoint

1-800-332-7143
Report and track outagesSign up for outage alerts

AEP Central

1-866-223-8508
Report and track outagesSign up for outage alerts

TNMP

1-888-866-7456
Report and track outagesSign up for outage alerts

AEP North

1-866-223-8508
Report and track outagesSign up for outage alerts
Georgia

Atlanta Gas Light (AGL) customers

1-877-427-4321 (outside metro Atlanta)
770-907-4231 (in metro Atlanta)

If you smell gas, quickly get away from the area. When you can no longer smell the gas, call the AGL emergency number or dial 911.

Maryland

Baltimore Gas & Electric (BGE) customers

1-877-778-2222
Report and track outages

Potomac Electric Power (Pepco) customers

1-877-PEPCO-62 (1-877-737-2662)
Report and track outages
New Jersey

Atlantic City Electric customers

1-800-833-7476
Report and track outages

Jersey Central Power & Light customers

1-888-544-4877 (1-888-LIGHTSS)
Report and track outages

PSE&G customers

1-800-436-PSEG (1-800-436-7734)
Report and track outages
Pennsylvania

Duquesne Light customers

1-888-393-7000
Report and track outages

MetEd customers

1-888-544-4877
Report and track outages

PECO customers

1-800-841-4141
Report and track outages

PPL customers

1-800-DIAL-PPL (1-800-342-5775) – When prompted, press 1 for electrical emergency.
Report and track outages